Effective Date: 03/20/2025
Last Updated: 03/20/2025
At Aurum Reserve Pro, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information. By using Aurum Reserve Pro, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
We collect the following types of personal data when you register or use our platform:
A. Personal Identification Information
Full Name
Date of Birth
Phone Number
Email Address
Billing & Shipping Address
B. Financial & Transactional Data
Payment details (credit/debit card, bank transfers)
Gold purchase and sale history
Withdrawal and deposit records
C. Identity Verification (KYC)
Government-issued ID (passport, driver’s license)
Selfie for identity verification
Proof of residence (utility bill, bank statement)
D. Device & Technical Data
IP Address
Browser type
Operating System
Usage logs and timestamps
E. Cookies & Tracking Technologies
We use cookies and similar technologies to enhance user experience and analyze website traffic.
2. How We Use Your Data
We use your personal information for the following purposes:
✔ Account Registration & Verification – To create and manage your account securely.
✔ Gold Transactions – To process purchases, sales, and redemptions.
✔ AML & KYC Compliance – To verify identities and comply with financial regulations.
✔ Fraud Prevention & Security – To detect and prevent suspicious activities.
✔ Marketing & Promotions – To send updates about new features and offers (you may opt out).
✔ Customer Support – To respond to inquiries and resolve disputes.
3. Data Sharing & Third-Party Disclosure
We do not sell or rent your personal data. However, we may share data with:
🔹 Financial Institutions – Payment processors (Visa, Mastercard, Klarna, etc.).
🔹 Identity Verification Providers – For KYC and fraud prevention.
🔹 Regulatory Authorities – If required by law or subpoena.
🔹 Vault & Logistics Partners – For gold storage and shipping. We ensure all third-party partners comply with strict data protection policies.
4. Data Security Measures
We implement industry-standard security protocols to protect user data:
✅ Encryption – All sensitive data is AES-256 encrypted.
✅ Secure Payment Processing – We do not store full credit card details. Payments are processed by PCI-DSS compliant providers.
✅ Two-Factor Authentication (2FA) – Required for login and withdrawals.
✅ Anti-Fraud Monitoring – Real-time alerts for suspicious transactions.
5. Data Retention Policy
We retain user data only as long as necessary for regulatory and business purposes:
✔ KYC Records – Retained for 5 years per financial compliance laws.
✔ Transaction History – Stored for 7 years for audit and tax reporting.
✔ Marketing Data – Stored until the user opts out. Users can request account deletion at any time, subject to regulatory retention requirements.
6. Your Rights & Choices
Depending on your location, you may have the following rights:
🔹 Right to Access – Request a copy of your stored personal data.
🔹 Right to Correction – Update inaccurate or incomplete information.
🔹 Right to Deletion ("Right to be Forgotten") – Request account deletion.
🔹 Right to Restrict Processing – Limit how we use your data.
🔹 Right to Data Portability – Obtain your data in a portable format.
🔹 Right to Withdraw Consent – Opt out of marketing communications.
To exercise these rights, contact support@aurumreservepro.com.
7. Compliance with GDPR & CCPA
If you are located in the EU (GDPR) or California (CCPA), you have additional rights:
✔ GDPR Compliance
Lawful basis for processing data: consent, contract, legal obligations.
Users can request data deletion unless legally required for compliance.
✔ CCPA Compliance
California users can request a list of data collecte…